PESYJE SUPPORT V18 — MOCKUP MATCH

Based directly on v15 project structure.

Changes:
- Premium Support Tickets command center
- KPI cards / filters / improved table / empty state
- Categories manager with bilingual fields, icon selector, active toggle, order
- Canned Replies library with search, category/language filters, modal add/edit, SQ+EN
- Ticket detail: 3-column information/conversation/actions layout
- Internal notes, canned replies, attachments, agent/status/priority/tags
- Multilanguage UI using current admin locale
- Seed migration for starter canned replies only when table is empty

INSTALL
cd /home/n377435/pesyje
unzip -o PESYJE_SUPPORT_V18_MOCKUP_MATCH.zip
php artisan migrate --path=database/migrations/2026_08_12_000005_seed_premium_support_canned_replies.php --force
php artisan optimize:clear

No migrate:fresh. No rollback.